Terms & Conditions of Sale
1. Definitions
For the purposes of these conditions of sale, the following definitions are given:
CGV : conditions of sale.
Company: Digital Fashion Srl, a company incorporated under Italian law, registered with the Chamber of Commerce of Milan (Italy), VAT number 12257210968, with registered office in Via Larga Milano 20122.
Website: www.qlhype.com
Products : Company products.
Consumer or User : natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out (pursuant to art. 3, paragraph 1, letter a) of Legislative Decree no. 206/2005 - Consumer Code).
Customer Support : Customer support of the Company. If you need help or information please email: customerservice@qlhype.com.
2. Company philosophy
The Company carries out its business with maximum transparency and in compliance with the consumer's rights
by current legislation; in particular, by Legislative Decree no. 206/2005 ("Consumer Code") and by Legislative Decree no. 70/2003 (Implementation of Directive 2000/31/EC, with particular reference to the
e-commerce).
3. Owner
The Company is the sole owner of the Website.
4. Cookie and privacy information
Before browsing the Site, carefully read our cookie and privacy policy below.
5. Information on the sale
If you wish to purchase a Product you must: (i) create a personal account; (ii) select one or more Products; (ii) pay for the Products. If you do not accept our GCS by checking an appropriate box, you will not be able to complete the registration process and purchase any Products. We may change our GCS at any time. We will apply the GSC in force at the time of each purchase, in particular when we send you an order confirmation email.
6. Information available before purchasing a product
Our site displays the following information: Image; Product material; Dimensions; Price; Payment methods.
After payment, you will receive a confirmation email containing all the above information.
7. The price
All prices are expressed in euros and include shipping costs. All taxes are the responsibility of the User.
8. Orders and payment methods
Before purchasing any Product, the User must mark a box containing the words "Pay now" and the following information: (i) images of the Products; (ii) price; (iii) delivery terms; (iv) quantity of the Product (v) and (vi) link to the website of the European Commission, thanks to which the User will be able to calculate import duties and taxes: https://trade.ec.europa.eu/access -to-markets/en/content/welcome-access2markets-market-access-database-users .
All payment methods will be listed on the Website. The User will receive an order confirmation email as soon as we receive payment authorization. The Company will not be responsible for any fraud or abuse of your payment methods. We will cancel your payment and purchase if we have any concerns about fraud or abuse of your payment method. To ensure your security, we may ask you for further information about your order and payment methods at any time.
9. Personal account
If you wish to purchase our Products, you will need to create a personal account. You will need to choose your "username" and your "password". Save your login details carefully.
10. Shipping conditions
10.1 Shipping Terms
Shipping terms are listed on the web pages containing the description of our Products.
10.2 Representations and Warranties
The shipping conditions are not binding on the Company. The Company is not responsible for shipping conditions that depend on third parties. If you do not receive our Products within 30 working days of order confirmation, we will inform you by email about a new deadline, taking into account all difficulties that have arisen. Our Customer Service is available to provide assistance.
10.3 Shipping Risks
When you - or third parties delegated by you to receive our Products - receive our Products, you will be responsible for any loss or damage. If you choose a different carrier to receive our Products, all risk of loss and damage will be borne by you from the time of delivery of the Products to the carrier.
10.4 Duties, taxes and prohibitions
All duties and taxes are the responsibility of the User. Before purchasing our Product, check for any bans in your country; the Company will not be responsible for expenses and damages caused by failure to execute the sales contract due to any bans in your country and/or during shipping.
11. Complaints
For any problem, contact our Customer Service and we will respond within 15 working days of receiving your email.
12. Sales to Consumers
The Company sells directly to Consumers. If you are not a consumer, contact our Customer Service and we will provide you with all the information to collaborate with us.
13. Sales contract
When ordering our Products, before payment, you will see a "banner" (a summary sheet) containing the information indicated in the previous article 8. The sales contract will be finalized when you receive our confirmation email.
14. Maximum quantity of products
We will inform you of the maximum quantity of Products you can purchase at one time.
15. Images and colors
All images and colors of our Products may not correspond to the real ones due to the technical characteristics and resolution of your electronic devices and software. All images, colors and any engravings must be considered indicative and non-binding for the Company. The Company assumes no responsibility for any inadequacy of the images due to the aforementioned technical reasons.
16. Modification of the order
If you need to change your order, please contact our Customer Service.
17. Tracking
We will inform you about the shipping conditions. You will receive an email containing a link to the third party website to track your order.
18. Product availability
If you accept our GTC, you also accept the risk that, due to limited stocks of Products, we will not be able to fulfill your order according to the agreed terms. There may be unavailability of one or more Products. The Company will not be liable for any damages if the order is not processed due to stock running out. If the order is partially available, we will inform you via email, but the order will still be processed and we will inform you of the availability and shipping times of the remaining Products.
19. Termination
19.1 Conditions
If you are a Consumer you can withdraw from the sales contract and be refunded. In this case, you must send us an email or registered letter with return receipt within 14 days. The above deadline will start from the day following delivery of the Products to you or to a third party who acquires physical possession of them (for example, a cohabitant). In the event of delivery of a batch of Products or multiple pieces, the term will start from the day on which you acquire physical possession of the last batch or piece, directly or to a third party who acquires physical possession of the Product (for example, a cohabitant) .
19.2 Return of Products
You must return our Products within 14 days of sending the letter or email. The deadline begins on the day you send us the letter or email. Otherwise, we will not accept any returns and your refund will not be processed.
19.3 Costs
All costs and risks are borne by the User, who must: (i) adequately insure all Products that he intends to return to the Company; (ii) adopt all necessary measures for safe storage of the Products.
19.4 Refunds
All refunds will be made within 14 days of receipt of the returned Products, provided that all returned Products are intact, using the same payment method used for the purchase.
19.5 Custody of the Products
All Products must be returned in the original packaging, with the guarantee seal.
19.6 Irregularities, Products damaged or without the guarantee seal. Exclusion of the right of withdrawal
If we ascertain irregularities, we will not accept any returned Products and we will resend all the Products to you, without additional shipping costs. The return of Products that are damaged, worn or that have suffered the loss of one or more characteristics will be refused. In these cases, refunds will not be processed. The Company will not be responsible for any delays in refunds attributable to a Bank or other parties. In any case, we will only refund the price. Please read the following information carefully, because it affects your right of withdrawal. The right of withdrawal is excluded if the guarantee seal is removed. We inform you that the right of withdrawal is excluded even if we ascertain a decrease in the value of the Product, due to handling other than that necessary to establish the nature, characteristics and functioning of our Products. For example, if you wear a Product and/or remove the warranty seal, you will not be entitled to return the purchased Products. In these cases, the right of withdrawal is excluded pursuant to article 57, paragraph 2, of the Consumer Code.
19.7 Method of withdrawal from the sales contract
If you wish to withdraw from the sales contract, you must send an email to our Customer and inform us of your decision to withdraw from the sales contract.
20. Responsibilities of the Company in relation to the website
The Company will not be responsible for damages suffered by Users as a result of browsing the Site. By way of example, damage to the user's electronic devices due to a virus or damage due to hacker attacks which may have caused the loss of personal data and/or confidential. For this reason, we recommend that, before starting to browse the Site, you equip your electronic devices with the necessary security tools, including an antivirus.
21. Product warranty
The Company guarantees its new Products for 2 years and its used Products for 1 year, as required by current Italian legislation. For further information, contact our Customare Care.
22. Defective Products
In the event of defective Products, you must inform us within 2 months of discovering the defect. Otherwise, the warranty will not cover any manufacturing defects. In the event of defective Products you have the right to ask us to repair them or to replace all defective Products or to reduce the price proportionately or to terminate the sales contract. The Company will guarantee for any defects only if promptly reported and if our Products are intact and equipped with their guarantee seal. All costs for the repair or replacement of defective Products will be borne by the Company.
23. Applicable law and jurisdiction
The contract for the sale of the Products is regulated, interpreted and executed according to Italian laws. The jurisdiction for the settlement of any dispute with Consumers arising from, or connected with the GSC lies with the judge of the place of residence or domicile of the Consumer, if located in Italy. In any other case, disputes will fall under the exclusive jurisdiction of the Court of Milan, Italy.
24. Language
The site is translated into Italian and could also be translated into other languages. The main language is English. In case of doubts about the interpretation/execution of the GCS and/or the Conditions of Use and/or our privacy and cookie policy, the Italian version and communications written in Italian will prevail.
25. Italian laws
For anything not expressly agreed, exclusively current Italian legislation will apply.
26. Force majeure or extraordinary events
In the event that the Company does not execute the sales contract and violates the GCS and/or the Terms of Use, it will not be liable if it does not depend on its will: by way of example, natural disasters, provisions of government authorities, wars, floods, explosions or insurrections, interruptions of IT or telecommunications services, failure to perform by third parties, strikes.
27. ODR - Online Dispute Resolution
Pursuant to article 14 of Regulation (EU) no. 524/2013, we inform you of the existence of the Zeppa ODR and the possibility of using this Zeppa tool to resolve online disputes. Below is the link to the European ODR Zeppa: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT .
Last updated: October 19, 2022