Terms & Conditions of Sale
1. Definitions
For the purposes of these conditions of sale, the following definitions are provided:
CGV : conditions of sale.
Company: Digital Fashion Srl, a company under Italian law, registered with the Chamber of Commerce of Milan (Italy), VAT no. 12257210968, with registered office in Via Larga Milano 20122.
Website: www.qlhype.com
Products : Company products.
Consumer or User : natural person who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out (pursuant to art. 3, paragraph 1, letter a) of Legislative Decree no. 206/2005 - Consumer Code).
Customer Service : The Company's customer service. If you need any help or information, please email: customerservice@qlhype.com.
2. Corporate Philosophy
The Company carries out its business with maximum transparency and in compliance with the consumer rights provided for
by current legislation; in particular, by Legislative Decree no. 206/2005 ("Consumer Code") and by Legislative Decree no. 70/2003 (Implementation of Directive 2000/31/EC, with particular reference to
e-commerce).
3. Owner
The Company is the sole owner of the Website.
4. Cookie and Privacy Policy
Before browsing the Site, please read carefully our cookie and privacy policy below.
5. Sales information
If you wish to purchase a Product, you must: (i) create a personal account; (ii) select one or more Products; (ii) pay for the Products. If you do not accept our GTC, by selecting a specific box, you will not be able to complete the registration process and purchase any Product. We may change our GTC at any time. We will apply the GTC in force at the time of each purchase, in particular when we send you an order confirmation email.
6. Information available before purchasing a product
Our site displays the following information: Image; Product material; Dimensions; Price; Payment methods.
After payment, you will receive a confirmation email containing all the above information.
7. The price
All prices are in Euros, and do not include shipping costs or customs duties. All taxes are the responsibility of the User.
8. Orders and payment methods
Before purchasing any Product, the User must mark a box containing the words "Pay now" and the following information: (i) images of the Products; (ii) price; (iii) delivery terms; (iv) quantity of the Product (v) and (vi) link to the European Commission website, thanks to which the User can calculate import duties and taxes: https://trade.ec.europa.eu/access-to-markets/en/content/welcome-access2markets-market-access-database-users .
All payment methods will be listed on the Website. You will receive an order confirmation email as soon as we have received authorization for your payment. The Company will not be responsible for any fraud or abuse of your payment methods. We will cancel your payment and your purchase if we have any concerns about any fraud or abuse of your payment method. To ensure your security, we may ask you for additional information about your order and your payment methods at any time.
9. Personal account
If you wish to purchase our Products, you will need to create a personal account. You will need to choose your "username" and your "password". Carefully save your access data.
10. Shipping conditions
10.1 Shipping terms
Shipping terms are listed on the web pages containing the description of our Products.
10.2 Representations and warranties
The shipping conditions are not binding on the Company. The Company is not responsible for shipping conditions that depend on third parties. If you do not receive our Products within 30 working days from the order confirmation, we will inform you by email about a new deadline, taking into account all the difficulties that have arisen. Our Customer Service is available to provide assistance.
10.3 Shipping risks
When you - or a third party you delegate to receive our Products - receive our Products, you will be responsible for any loss or damage. If you choose a different carrier to receive our Products, all risk of loss and damage will be borne by you from the moment of delivery of the Products to the carrier.
10.4 Duties, taxes and prohibitions
All duties and taxes are the responsibility of the User. Before purchasing our Product, please check any prohibitions in your country; the Company will not be responsible for expenses and damages caused by the failure to execute the sales contract due to any prohibitions in your country and/or during shipping.
11. Complaints
For any problem please contact our Customer Service and we will reply within 15 working days from receiving your email.
12. Sales to consumers
The Company sells directly to Consumers. If you are not a consumer, contact our Customer Service and we will provide you with all the information to collaborate with us.
13. Sales contract
When ordering our Products, before payment, you will see a "banner" (a summary sheet) containing the information indicated in the previous article 8. The sales contract will be perfected when you receive our confirmation email.
14. Maximum quantity of products
We will inform you of the maximum quantity of Products you can purchase at one time.
15. Images and colors
All images and colours of our Products may not correspond to the actual ones due to the technical characteristics and resolution of your electronic devices and software. All images, colours and any engravings must be considered indicative and not binding for the Company. The Company assumes no responsibility for any inadequacy of the images due to the aforementioned technical reasons.
16. Changing the order
If you need to change your order, please contact our Customer Service.
17. Tracking
We will inform you about the shipping conditions. You will receive an email containing a link to the third party website to track your order.
18. Product Availability
If you accept our GTC, you also accept the risk that, due to limited stocks of Products, we will not be able to process your order according to the agreed terms. It may happen that one or more Products are not available. The Company will not be liable for any damages if the order is not processed due to stock shortages. If the order is partially available, we will inform you by email, but the order will still be processed and we will inform you of the availability and shipping times of the remaining Products.
19. Termination
19.1 Conditions
If you are a Consumer, you can withdraw from the sales contract and be reimbursed. In this case, you must send us an email or a registered letter with acknowledgement of receipt within 14 days. The above deadline will start from the day after the Products are delivered to you or to a third party who acquires physical possession of them (for example, a cohabitant). In the case of delivery of a batch of Products or several pieces, the deadline will start from the day on which you acquire physical possession of the last batch or piece, directly or to a third party who acquires physical possession of the Product (for example, a cohabitant).
19.2 Return of Products
You must return our Products within 14 days of sending the letter or email. This period starts from the day you sent us the letter or email. Otherwise, we will not accept any returns and your refund will not be processed.
19.3 Costs
All costs and risks are borne by the User, who must: (i) adequately insure all Products that he intends to return to the Company; (ii) take all necessary measures for the safe custody of the Products.
19.4 Refunds
All refunds will be made within 14 days of receipt of the returned Products, provided that all returned Products are intact, using the same payment method used for purchase.
19.5 Custody of Products
All Products must be returned in their original packaging, with the warranty seal.
19.6 Irregularities, Damaged Products or Products without the guarantee seal. Exclusion of the right of withdrawal
If we find any irregularities, we will not accept any returned Product and will send you all the Products, without additional shipping costs. The return of Products that are damaged, worn or have lost one or more characteristics will be refused. In these cases, refunds will not be processed. The Company will not be responsible for any delays in refunds attributable to a Bank or other parties. In any case, we will only refund the price. Read the following information carefully, as it affects the right of withdrawal. The right of withdrawal is excluded if the guarantee seal is removed. We inform you that the right of withdrawal is also excluded in the event that we find a decrease in the value of the Product, due to handling other than that necessary to establish the nature, characteristics and functioning of our Products. For example, if you wear a Product and/or remove the guarantee seal, you will not have the right to return the purchased Products. In these cases, the right of withdrawal is excluded pursuant to Article 57, paragraph 2, of the Consumer Code.
19.7 Methods of withdrawal from the sales contract
If you wish to withdraw from the sales contract, you must send an email to our Customer and inform us of your decision to withdraw from the sales contract.
20. Company's Responsibility in Relation to the Website
The Company will not be liable for damages suffered by Users due to browsing the Site. By way of example, damage to the user's electronic devices due to a virus or damages due to hacker attacks that may have caused the loss of personal and/or confidential data. For this reason, we recommend that, before starting to browse the Site, you equip your electronic devices with the necessary security tools, including an antivirus.
21. Product Warranty
The Company guarantees its new Products for 2 years and its used Products for 1 year, as required by current Italian legislation. For further information, contact our Customare Care.
22. Defective products
In case of defective Products, you must inform us within 2 months of finding the defect. Otherwise, the warranty will not cover any manufacturing defects. In case of defective Products, you have the right to ask us to repair them or replace all the defective Products or to reduce the price proportionally or to terminate the sales contract. The Company will guarantee for any defects only if promptly reported and if our Products are intact and have their warranty seal. All costs for the repair or replacement of defective Products will be borne by the Company.
23. Applicable law and jurisdiction
The contract of sale of the Products is regulated, interpreted and executed according to Italian laws. The jurisdiction for the definition of any dispute with Consumers arising from, or connected with the GTC is the judge of the place of residence or domicile of the Consumer, if located in Italy. In any other case, the disputes will be of exclusive jurisdiction of the Court of Milan, Italy.
24. Language
The site is translated into Italian and may be translated into other languages. The primary language is English. In case of doubts about the interpretation/execution of the GTC and/or the Conditions of Use and/or our privacy and cookies policy, the Italian version and communications written in Italian will prevail.
25. Italian laws
For anything not expressly agreed, the current Italian legislation will apply exclusively.
26. Force majeure or extraordinary events
In the event that the Company does not execute the sales contract and violates the GTC and/or the Terms of Use, it will not be liable unless it depends on its will: by way of example, natural disasters, provisions of the government authority, wars, floods, explosions or insurrections, interruptions of IT or telecommunication services, non-performance by third parties, strikes.
27. ODR - Online Dispute Resolution
Pursuant to Article 14 of Regulation (EU) No. 524/2013, we inform you of the existence of the ODR Zeppa and the possibility of using this Zeppa tool to resolve disputes online. Below is the link to the European ODR Zeppa: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT .
Last updated: October 19, 2022