All orders will be processed and shipped within working hours: Monday - Friday from 09:30 am to 6:00 pm. (Saturday, Sunday and festivities excluded).
You can request a refund or an exchange within 14 days of receiving the item.
Contact our Customer Service at hello@qlhype.com.
We will send you the return label.
Insert the items you want to return in their original packaging.
Carefully seal the package and stick the return shipping label on the outer side of the package.
After receiving the parcel, we will send you a refund confirmation and the refund will be issued according to the time needed.
Return shipment costs will be entirely borne by the costumer, thus the total amount of the refund will not include shipment costs.
For national (Italy) returns shipment costs amount to 10 euros, whilst international (worldwide) shipment costs amount to 29 euros.
We guarantee that all our items are verified by our quality control department before they are shipped. If you receive a defective item, please send an email to hello@qlhype.com specifying your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.
Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items.
Once your return has been received by Qlhype and the items have been verified, we will process the return and you will receive a confirmation email.
It may take a bunch of days for the refund to be visible on your account, due to bank processing time.
In case the package does not arrive or items are missing, you must keep the packaging so that we can establish what happened.
Any dispute regarding damages, missing items, or delivery to the wrong address must be communicated to hello@qlhype.com within a maximum of 10 days from the delivery date shown on the courier’s website, otherwise, it will not be accepted.
The promotions are valid for a limited period of time and cannot be used in conjunction with one another or to purchase items from brands excluded from promotions. Qlhype reserves the right to end promotions or change its terms and conditions at any time.
Unfortunately, it is not possible to change the shipping address once an order has been completed, however, please contact our customer service at EMAIL and we will try to help you.
As soon as your order is shipped you will receive a confirmation email with a tracking number. By clicking on the tracking number you will be able to check the status of the shipment directly on the courier’s website.
Our customer service is always available to help you. Qrite to us at hello@qlhype.com.
Only orders that have not been processed can be cancelled.
To request an order cancellation please contact our customer care at hello@qlhype.com to see if it is possible.
Shipments to Italy and international shipments will be dispatched via DHL Express.
All orders will be processed and shipped within working hours: Monday - Friday from 09:30 am to 6:00 pm. (Saturday, Sunday and festivities excluded).
Your items will be ready for shipment within one day of payment.
Free worldwide shipping for orders above 500 euros (200 euros for Italy).
Once your order has been dispatched, you will receive an email from Qlhype specifying the tracking number and a link to monitor the shipment status after one or two hours from the reception email reception.
You can request a refund or an exchange within 14 days of receiving the item.
Contact our Customer Service at hello@qlhype.com.
We will send you the return label.
Insert the items you want to return in their original packaging.
Carefully seal the package and stick the return shipping label on the outer side of the package.
After receiving the parcel, we will send you a refund confirmation and the refund will be issued according to the time needed.
Return shipment costs will be entirely borne by the costumer, thus the total amount of the refund will not include shipment costs.
For national (Italy) returns shipment costs amount to 10 euros, whilst international (worldwide) shipment costs amount to 29 euros.
If you wish to exchange an item, we kindly ask you to contact our Customer Service to reserve the size you need and consequently follow the recommended procedure.
Once Qlhype has received your return and completed the process, we will send you the new size of the item.
All articles should be returned in the exact conditions in which they have been received: unused, unwashed, unaltered and with their original tags still attached. Please, include the original packaging and protective covers as well.
Each parcel contains a single pre-paid return label, therefore all articles must be sent back to Qlhype in a single package.
If you need to return your order, you must exclusively use the designated courier (DHL).
Refunds can only be sent back to the original payment method.
If the article was delivered in separate packages, please return it in its original packaging, using a label on each package.
The right of exchange is only valid for items in the exact conditions in which they have been received: unused, unwashed, unaltered and with their original tags still attached. Please, include the original packaging and protective covers as well.
You can only exchange an item with a different size of the same item; it is not possible to exchange an item with a different colour of the same item or a different item.
You can only exchange the size of an item once.
All articles must be sent back to Qlhype in a single package. We reserve the right to not accept different items of the same order returned and shipped at different moments.
The return of the order must be exclusively carried out via the designated courier (DHL).
The products of the Art+Design category cannot be exchanged.
For the purpose of these conditions of sale, find the following definitions:
CGV: conditions of sale.
Company: Digital Fashion S.r.l., a company incorporated under Italian law, registered at the Italian Chamber of Commerce of Milan (Italy), VAT n° 12257210968, with registered office in Via Larga Milano 20122.
Website: www.qlhype.com
Products: Company’s products.
Consumer or User: a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity (According to article 3, section 1, a) of the Italian Legislative Decree, n° 206/2005 – Consumer Code).
Customer Care: Company’s Customer Care. If you need help or information email to: hello@qlhype.com.
The Company carries out its business with the utmost transparency and in compliance with the consumer's rights as provided
for the by current legislation; in particular, the Italian Legislative Decree n° 206/2005 ("Consumer Code") and the Italian Legislative Decree n° 70/2003 (Excecution of Directive 2000/31 / EC, with particular reference to the
electronic commerce).
The Company is the sole owner of the Website.
Before browsing the Website, read carefully our cookie and privacy policy below.
If you want to purchase a Product you have to: (i) create your personal account; (ii) select one or more Products; (ii) pay for the Products. If you do not accept our CGV, by selecting an appropriate box, you will not be able to complete the registration process and purchase any Product. We can change our CGV at any time. We will apply the CGV in force at the time of each purchase, in particular, when we email you of our order confirmation.
Our Site shows the following information: Picture; Product materials; Size; Price; Payment methods.
After your payment, you will receive an e-mail confirmation cointaining all above mentioned information.
All Prices are in Euro and include shipping costs. All taxes shall be borne by the User.
Before purchasing any Product, you shall flag a box cointaining the wording “Pay now” and the following information: (i) Products’ pictures; (ii) Price; (iii) delivery terms; (iv) Product quantity (v) and (vi) link to the European Commission web site, thanks to which the User will be able to calculate import duties and taxes: https://trade.ec.europa.eu/access-to-markets/en/content/welcome-access2markets-market-access-database-users.
All payment methods will be listed on the Website. You will receive a confirmation e-mail of your order, as soon as we receive an authorization for the payment. The Company shall not be liable for any froud or abuse of your payment methods. We will annul your payment and your purchase, if we have any doubt about any fraud or abuse of your payment method. In order to guaratee your security, at any time we can ask you more information concerning your order and your payment methods.
If you want to buy our Products, you shall create your personal account. You shall choose your “user-name” and your “password”. Save carefully your log-in data.
10.1 Shipping terms
Shipping terms are listed on the web pages containing the description of our Products.
10.2 Representations and warranties
Shipping terms are not binding for the Company. The Company shall not be liable for shippings terms, which depend on third parties. If you do not receive our Products within 30 working days from our order confirmation, we will inform you by e-mail about a new term, taking into account all difficulties that have arisen. Our Customer Care is available to provide you assistance.
10.3 Shipping risks
When you – or third parties that you delegated to receive our Products - receive our Products, you shall be liable for any loss or damage. If you choose a different carrier to receive our Products, any risk of loss and damage shall be borne from you since the delivery of the Products to the carrier.
10.4 Duties, taxes and bans
All duties and taxes shall be borne by the User. Before purchasing our Product, check any bans in your Country; the Company shall not be lieble for expenses and damages caused by the non-execution of the sale contract due to possible bans in your country and /or during the shipment.
For any problem contact our Customer Care and we will answer you within 15 working days from the receiving of your e-mail.
The Company sells directly to Consumers. If you are not a Consumer, contact our Customer Care and we will give you all information to collaborate with us.
When you order our Products, before paying them, you will see a "banner" (a summary sheet) containing the information indicated in the previous article 8. The contract of sale will be finalized when you receive our confirmation e-mail.
We will inform you about a maximum quantity of Products you can purchase at the same time.
All images and colors of our Products may not correspond to the real ones due to the technical characteristics and resolution of your electronic devices and software. All images, colors and any engravement must be considered as indicative and not binding for the Company. The Company shall not be liable for the possible inadequacy of the images due to the aforementioned technical reasons.
If you need to change your order, please, contact our Customer Care.
We will inform you about shipping terms. You will receive an email containing a link to third parties website in order to track you order.
If you accept our CGV, you accept also the risk that, because of the limited stocks of Products, we will not be able to process your order according to the agreed terms. The non-availability of one or more Products may occur. The Company shall not be liable for any damage if the order is not processed due to exhaustion of stocks. If the order is partially available, we will inform you by e-mail, but the order will still processed and we will inform you about the availability and shipping time of the remaining Products.
19.1 Terms
If you are a Consumer you can terminate the contract of sale and be refunded. In this case, you must send us an e-mail or a registered letter with return receipt within 14 days. The mentioned term will run from the day following the delivery of the Products to you or to a third party who acquires physical possession of the Product (For example, a cohabitant). In the case of delivery of a batch of Products or multiple pieces, the term will run from the day on which you acquire physical possession of the last batch or piece, directly or to a third party that acquires physical possession of the Product (For example, a cohabitant).
19.2 Return of Products
You must return our Products within 14 days from sending your letter or e-mail. The term will run from the day you sent us your letter or e-mail. Otherwise, we will not accept any return and your refund will not be processed.
19.3 Costs
All costs and risks shall be bourne by the User, you have to: (i) adequately insure all Products you intend to return to the Company; (ii) take all necessary measures for a safe custody of the Products.
19.4 Refunds
All price refunds will be processed within 14 days term running from the receipt of the returned Products, provided that all returned Products are intact, using the same payment method used for the purchase.
19.5 Custody of the Products
All Products must be returned in the original packaging, with their warranty seal.
19.6 Irregularities, damaged Product or Product without warranty seal. Exclusion of the right of withdrawal
If we ascertain irregularities, we will not accept any returned Product and we will send you back all Products, without additional shipping costs. The return of Products that are damaged, worn or have suffered the loss of one or more characteristics will be refused. In these cases, refunds will not be processed. The Company shall not be liable for any refund delay attributable to a Bank or other parties. In any case, we will refund only the price. Read carefully the following information, because they affect your right of withdrawal. The right of withdrawal is excluded if the guarantee seal is removed. We inform you that the right of withdrawal is also excluded if we ascertain a decrease of the Product value, because of a handling other than what is necessary to establish the nature, characteristics and functioning of our Products. For example, if you wear a Product and / or the warranty seal is removed, you shall not have the right to return purchased Products. In these cases, the right of withdrawal is excluded in accordance with article 57, section 2, of the Consumer Code.
19.7 How to withdraw from the contract of sale
If you want to withdraw from the contract of sale, you have to email to our Customer and inform us about your decision to withdraw from the contract of sale.
The Company shall not be liabel for Users’ damages arising from the browsing the Website. By way of example only, damages to your electronic devices because of a virus or damages for attacks by hackers that may have caused a loss of your personal and / or confidential data. For this reason, we advise you, before starting browsing the Website, to equip your electronic devices with the necessary security tools, among these, an antivirus.
The Company guarantees its new Products for 2 years and its second hand Products for 1 year, as provided for by the current Italian laws. If you need more information, contact our Customare Care.
In case of defective Products you must inform us within 2 months, running from the ascertainment of a defect. Otherwise, the guarantee will not cover any production defects. In case of defective Products you have the right to ask us to repair them or to substitute all defective Products or to proportionally riduce the price or to terminate the contract of sale. The Company will guarantee for any defects only if promptly reported and if our Products are intact and equipped with their warranty seal. All costs for repairing or replacing defective Products, shall be bourne by the Company.
The contract of sale of the Products is regulated, interpreted and executed according to Italian laws. The competence for the definition of any dispute with Consumers arising from, or connected with the CGV is the judge of the place of residence or domicile of the Consumer, if located in Italy. In any other case, any dispute shall be assigned exclusively to the Court of Milan, Italy.
The Website is translated in English and it could be translated also in other languages. The main language is Italian. In case of doubt about the interpretation/execution of the CGV and / or the Terms of Use and / or our privacy and cookie policy, the Italian version and written communications in Italian will prevail.
For anything not expressly agreed, only Italian legislation in force shall be applied.
If the Company does not execute the contract of sale and violates the CGV and / or the Termn of Use, it shall not be liable if it does not depends on its will: by way of example only, natural disasters, provisions of government authority, wars, floods, explosions or insurrections, interruptions of IT or telecommunications services, non-fulfillment by third parties, strikes.
Pursuant to article 14 of Regulation (EU) No. 524/2013, we inform you about the existence of the ODR platform and about the possibility of using this platform to resolve online disputes. Find below the link to the European ODR platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT.
Last update: October 19, 2022
Cookie
Cookies are information entered in your browser (For example, Google Chrome or Safari) when you visit a website or use a social network with your electronic device (For example, smartphone, tablet ). Each cookie contains different data, for example, the name of the server it came from, a numeric identifier. Cookies may remain in your electronic system for the duration of a session (For example, until you close the browser used for web browsing) or for long periods and may contain a unique identification code.
Technical Cookie
Some cookies are used to perform computer authentication, monitoring sessions and storing specific information about users accessing a web page. These cookies, “technical cookie”, are often useful, because they can make navigation and use of the web faster. For example, they facilitate some procedures when you shop online, when you authenticate to restricted access areas or when a website automatically recognizes the language you usually use.
For example, among technical cookies, analytics are used by website operators to collect information, in aggregate form, on the number of users and how they visit the Website, and then to draw up general statistics on the service and its use; "Functional cookies”, which allow the user to navigate according to a series of selected criteria (for example, the language, the products that you selected on the Website) in order to improve the service provided.
Profiling Cookie
Profiling cookies allow you to monitor browsing, collect data on tastes, habits, personal choices that allow the reconstruction of detailed profiles of consumers. "Profiling" cookies aim to create a user profile in order to send targeted advertising messages in line with the preferences expressed by the user during a navigation, the “Behavioral Advertising”. Profiling cookies can be installed on the user's terminal both by the operator of the site being visited ("publisher") or "First-party cookies", both from a different site that installs cookies through the first ("Third-party cookies").
The storage of information in a user's device or access to information already stored is permitted only on condition that the user has given a specific consent (Article 122, paragraph 1, of the Italian Privacy Code-Legislative Decree no. No. 196/2003).
Third-party cookie
Sometimes, web pages contain cookies from other websites and other contents hosted on the same page, for example, banner ads, images, videos. In these cases, you will be facing the "Third-party cookies", which are usually used for profiling purposes.
The cookies you download on your electronic device (For example, smartphone, tablet), can also be read by other people, other than those who manage the website you are visiting.
Select/Deselect Cookie
Using the cookie banner you can select / deselect cookies.
Browser
The browser is a program that allows you to view the contents of the pages of websites and to interact with them, thus allowing the user to browse the internet.
Check your browser settings to make it warn you about new cookies or change settings.
As provided for by article 13 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”)
For the purpose of this policy, find below the following “definitions”.
Definitions
“Personal Data”: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Processing”: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
“Controller”: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
“Recipient”: means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
“Consent” of the data subject: means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
“Profiling”: means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
“EU”: European Union.
“Website”: www.qlhype.com.
“User”: anyone who visits the Website and/or buys Controller’s products.
Controller
The Controller is Digital Fashion S.r.l. (P.IVA 12257210968), with registered office in Milan, via Via Larga, n. 8 (“Registered Office”), e-mail: hello@qlhype.com.
Location of the Processing
Registered Office.
Legal Basis of the Processing
We will process your Personal Data if:
you give us your Consent; it is necessary to execute a contract;it is necessary to fulfill a legal obligation.
Categories of Personal Data
We could process the following Personal Data:
Contact Data: name, surname, date of birth, fiscal code, address, e-mail, mobile.
Payment instruments: for example, credit cards.Prefereces: these data depend on what you visit on the Website.
Technical Data: we could process some technical data, for example, IP address; this is to verify Users’ identity and avoid frauds and any abuse, if it is possible.
We could also partially process your Personal Data. In any case, we will not be able to answer you without your Consent.
We do not process Personal Data of people under 18 years old. If someone under 18 years old gives us Personal Data, we will delate all Personal Data as soon as we will ascertain the true identity of the User.
Purposes of the Processing
We could process your Personal Data:
to answer Users’s requests; to execute a contract; to fulfill legal, fiscal and contractual obligations; for accounting and / or administrative requirements; for sending offers and commercial information; for managing our customer service; for profiling and commercial offers.
Mandatory Consent
We can not answer to any request without your Consent; saving article 5, points V and VII, in these cases, your Consent is not mandatory.
Processing methods
Personal Data will be processed both using paper and electronic tools. The databases where Personal Data are stored meet the security requirements set by the GDPR.
Ricipients of Personal Data
We could have the necessity to send Personal Data to the following people and / or entities:
labour consultants; accountants and auditors; lawyers; commercial agents; IT consultants; contractors and sub-contractors; people or entities with whom / which the Controller has signed contracts for the development of its business; competent authorities for inspection or verification purposes; banks; insurance companies; IT service providers (For example, cloud platforms, hosting)couriers / carriers.
We will ask all Recipients the signing of specific letters of assignment in compliance with the obligations of correctness, lawfulness and transparency imposed by the current legislation. Personal Data may in any case be disclosed to third parties to comply with legal obligations, to comply with orders from public authorities or in case the Controller needs to exercise a right in judicial or extra-judicial proceedings.
In the event that a Recipient is not established in an EU country, we will ascertain the existence of the conditions required by the applicable legislation for the transfer of data to a third country or international organization or we will request the necessary documents for the transfer of data pursuant to Article 46 of the GDPR.
Personal Data Retention
Personal Data will be kept for the period of time established by current the legislation, in any case for the period necessary to perform the activities indicated above (“5. Purposes of the Processing”).
Right of access
You have the right to access to your Personal Data and the right to obtain from the Controller confirmation as to whether or not Personal Data concerning you are being processed.
Right to rectification
You have the right to obtain from the Controller without undue delay the rectification of inaccurate Personal Data concerning you. Without your Consent or in case of incorrect or incomplete communication of your Personal Data, we may not be able to fulfill legal obligations and we will not be able to answer any question and / or fulfill contractual obligations.
Right to be forgotten
You have the right to ask us the deleting of your Personal Data. Without your Consent we will not be able to fulfill legal obligations and we will not be able to answer any question and / or fulfill contractual obligations.
Right to restriction of Processing
You have the right to ask us the restriction of the Processing. In case of incomplete communication of Personal Data, we may not be able to fulfill legal obligations and / or answer any question and / or fulfill contractual obligations.
Right to object the Processing
You have the right to object the Processing. Without your Consent we will not be able to fulfill legal obligations and answer any question and, consequently, fulfill contractual obligations.
Right to Personal Data portability
You have the right to your Personal Data portability. You have the right to receive your Personal Data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.
Withdraw of the Consent
You have the right to withdraw your Consent. The withdrawal of your Consent does not affect the lawfulness of the treatment based on consent before your withdrawal. Without your Consent we will not be able to fulfill legal obligations and we will not be able to answer any question and / or fulfill contractual obligations
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and / other authorities as provided for by the current legislation.
Please, write to us for any question: hello@qlhype.com
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